I provided UX architectural support for multiple Pella Corporation entities; Pella, EFCO, and Pella Professional.
Deliverables included: Mobile experience audit Customer journey and map Card Sorting results Site maps and Wireframes
Customer Journey Map
Working as a User Experience Architect at POSSIBLE, I worked on the Microsoft devices team for the Microsoft October 2015 device launch, specifically, the wearable Microsoft Band. Job responsibilities included:
- Building annotated wireframes for web and mobile devices (responsive design) - Collaborate with internal team members defining interaction requirements for product features - Review designs to ensure UXA is implemented properly and adjust accordingly
While working on a project for UX Robot, I was asked to write and conduct a usability study for one of their clients, Cheezburger. By responsibilities included:
- Designed the usability script consisting of introductory ice breaker questions, a cognitive walkthrough, and a closing survey - Facilitating users in a cognitive walkthrough of the wireframes - Utilized testing software, Silverback, to capture users' comments via video and their mouse movements - Conducted in-person as well as virtual usability tests using Google Hangout to capture users' feedback - Helped write the final report to present to client
Working with the Creative Team at DraftFCB, I participated in the development of an online contest and hackathon campaign. This included:
- Brainstorming ideas or order to engage users to visit the contest's website - Designed a user flow combining the online contest and the hackathon users - Designed the site map taking into account the different phases or stages of the online contest - Designed wireframes for the website design
While working at Avanade, I was the UX/UI Lead Designer on a eight person team of developers. I was part of a Customer Relationship Management (CRM) team that was working to improve an existing customer service call center computer application. My work included:
- Researching and identifying the top user tasks - Brainstorming and whiteboarding various new interactions and models - Created annotated wireframes to further explain ideas to development team - Redesigned the CRM application to increase users' productivity - Created a new look and feel influenced by the Microsoft's Modern UI design - Designed wireframes for the developers to create the new application - Designed high fidelity mock ups for stakeholders to visualize final product
As part of a two person team, we were designated to become as well versed as possible in the new Windows 8 OS prior to its official commercial release. Because of this new found knowledge, I helped work on a Windows 8 app conceptual design for the Music company Rhapsody. As Interns at Blink Interactive we:
- Researched and completed a competitive analysis of similar applications - Designed and tested a paper prototype regarding the user flow of a Windows 8 app - Created wireframes for multiple Rhapsody user scenarios adhering to the Metro Style - And created visual designs for the Now Playing page and Artists' Page.
For a final project in HDCE 598, Interaction Design, I worked in a group to conceptualize and design an app for a "captive audience." Through sketching and brainstroming my team and I decided to create a laundry iPhone app for users in a laundromat. Using a card system with credits instead of coins, users would have the option earn credits by completing a demographical survey or watching a commercial. As a group we:
- Sketched and brainstormed possible features for the app - Researched and completed a competitive analysis of similar applications - Developed scenarios for ideal laundromat users - Created wireframes demonstrating the user flow before, during and after a user does laundry - Created moodboards for visual design inspiration - Applied the visual design to the wireframes - And created a working prototype through Mockabilly to present to our class and instructor.